1. Credits and Balance

Credits are an internal unit used to pay for consumable services such as generation, translation, agents, high-resolution models, and Open APIs. Credits are not legal currency and may not be circulated, resold, or withdrawn outside the platform.

Top-up credits generally remain valid for the long term. Member-granted credits, promotional credits, free quota, and trial quota may have validity periods, usage scopes, and clearing rules. Page displays or campaign descriptions prevail.

2. Deduction Rules

Consumption is calculated based on task type, model, resolution, image count, agent reasoning turns, paid overage continuation, personal-key usage, and other factors. Pre-submit estimates are for reference; actual task records and bills prevail.

The system generally consumes member-granted or promotional credits before paid top-up credits, subject to the platform finance rules. Duplicate submissions, repeated generations, or choosing higher specifications may cause additional consumption.

3. Refunds and Compensation

For consumable services that have been successfully delivered, have actually called a model, have incurred third-party cost, or have been downloaded and used by the user, no no-reason refund is generally supported. If platform fault causes non-generation, duplicate deduction, or mismatch between deduction and order, we will verify and provide credit return, task re-delivery, or other reasonable compensation.

For payment disputes such as payment-channel errors, duplicate payments, or balance not credited, provide the order number, payment proof, and account information. The platform will handle the issue based on payment-channel records and internal finance records.

4. Membership Expiry and Cancellation

After membership expires, member benefits stop automatically. Member-granted credits, discounts, free quota, expanded storage, and data retention return to free-tier rules as described in the terms.

Unless otherwise stated on the page, membership service starts immediately after activation, and the active period is not automatically refundable by remaining days. If the platform can no longer provide core membership services due to platform reasons, we will provide extension, compensation, or refund solutions as appropriate.

5. Dispute Handling

If you dispute deductions, refunds, membership benefits, or generation results, submit the order number, task ID, screenshots, and issue description through support as soon as possible. The platform will verify based on logs, model-call records, payment records, and consent records.