1. Account and Identity

You must provide accurate and lawful registration information and keep your account, password, verification codes, Open API keys, and devices secure. Actions performed through your account are deemed to be your actions unless you can prove platform fault.

If you discover unauthorized access, abnormal login, or key leakage, contact us through the in-page support channel immediately. The platform may temporarily restrict high-risk accounts from signing in, topping up, generating, downloading, or calling Open APIs for security, risk-control, or compliance reasons.

2. AI Generation Services

The platform provides AI capabilities such as product images, image suites, image translation, and agent-assisted design. Outputs depend on your inputs, model capabilities, platform policies, and third-party provider stability. We do not guarantee that every output will meet a specific business goal, marketplace review, or conversion result.

You are responsible for ensuring that uploaded assets, product information, brands, trademarks, portraits, third-party images, and copy are lawfully usable. Unauthorized content, false claims, infringing assets, or content that violates marketplace rules must not be uploaded or generated.

SellPix AI is an independent product that provides access to third-party AI models through its own interface. Model names shown on the platform only describe integrated capabilities; SellPix AI is not affiliated with, authorized by, or endorsed by the providers of those models.

You may not use the platform to generate pornographic, sexually explicit, nude, or sexually suggestive (NSFW) content, any sexualized content involving minors, or face swaps, deepfakes, or impersonations of real people without their consent. Prompts are screened by content moderation before they reach a model, and requests that fail moderation are refused.

3. Membership Benefits and Expiry

Membership is purchased for a fixed term and does not renew automatically. During an active membership, you may receive tier benefits, generation discounts, free quota, expanded storage, longer data retention, and member credits granted on activation.

When membership expires, member-only benefits are revoked automatically: tier benefits revert to the free tier, discounts stop applying, free quota returns to the regular allowance, expanded storage no longer counts toward your quota, data retention returns to the regular standard, and member credits granted on activation are cleared and cannot be restored.

Credits purchased by top-up are paid credits and generally remain valid unless otherwise stated. They are not cleared when membership expires. Expiry reminders are shown in the member center; please renew or use granted credits in time.

4. Billing, Deductions, and Invoices

Credits are used to pay for consumable services such as generation, translation, agent reasoning, high-resolution models, and Open API calls. Different models, resolutions, image counts, task types, and personal-key usage may have different pricing rules. The displayed page, pricing center, and order records prevail.

After a task is submitted, if a model call has occurred, storage has been occupied, or third-party provider costs have been incurred, the platform may deduct credits for the services already provided. If a platform fault causes non-delivery or duplicate deduction, we will verify and provide credits back, task re-delivery, or order handling according to the rules.

If you need an invoice, request it through support with the relevant order information. Invoice entity, amount, tax category, and issuance time depend on actual payment records and the platform-supported scope.

5. Data Retention and Cleanup

To control storage costs and maintain service quality, deleted files, generated outputs, temporary assets, and certain logs may enter a retention period based on membership tier, admin configuration, and security audit needs. They may be physically removed after that period and cannot be recovered.

After membership expires, data retention returns to the free-tier standard. Please download and back up important materials in time. The platform is not responsible for losses caused by your failure to back up, active deletion, or account expiry, except where applicable law provides otherwise.

6. Service Restrictions, Suspension, and Termination

If you violate these terms, the privacy policy, content policy, applicable laws, marketplace rules, or third-party rights, the platform may request correction, refuse generation, remove content, restrict downloads, suspend accounts, terminate services, freeze high-risk balances, or cooperate with authorities as legally required.

We will use reasonable efforts to keep the service stable. Interruptions, delays, degradation, or failures may occur due to networks, model providers, cloud services, payment channels, force majeure, regulatory requirements, or necessary maintenance. We will handle them reasonably but are not liable for indirect losses or expected-profit losses.

7. Governing Law and Disputes

When serving users in mainland China and overseas, the platform references China personal information protection, cybersecurity, and consumer protection requirements, as well as overseas frameworks such as GDPR, CCPA, and DMCA. Specific rights and obligations depend on applicable law, service region, and the actual operating entity.

If a dispute occurs, both parties should first attempt to resolve it through the support channel. If negotiation fails, the dispute will be handled by the competent court at the operating entity location or by another dispute-resolution method confirmed by both parties.